Product Evangelist

Permanent employee, Full-time · The Hague

The job
We are looking for a Product Evangelist to strengthen our team. You will play a key role in increasing sales, customer satisfaction and customer retention by engaging, training and supporting the (potential) UbiOps user community. You turn people and organizations into aware, educated and interested leads and hopefully into happy and loyal UbiOps users. To do so, you have a thorough technical and functional understanding of UbiOps (don’t worry, we’ll teach you). As well as data science and MLOps practices and IT technologies in general. Furthermore, you are an excellent writer, presenter, communicator and educator. You are able to share your enthusiasm for and your knowledge of our product and industry with others, by writing articles, giving presentations, networking at industry events, being active in (tech) communities, sharing customer success stories, etc.. You are a creative thinker, looking for solutions where others stop. But first and foremost you want to help others.

In this role you are part of an agile and multidisciplinary team of sales, marketing and customer success professionals, software developers, data scientists and machine learning engineers, giving you plenty of opportunities to grow your experience and explore new technologies. There is plenty of room to design your ideal role as you go and pick up the responsibilities and tasks within which you believe you can add most value for the company.

We are looking for a candidate which has a start-up/scale-up mentality and shares our vision that data will play an ever more important role in our everyday lives. Recognizing that our company operates in a dynamic and fast changing market, you are able to adjust quickly. Both to external (changing customer needs, competitors and technology landscape) and internal factors (changing team, processes and technology). 
Your tasks & responsiblities
  • Performing UbiOps presentations, (web) demo’s, workshops, webinars and trainings
  • Create, manage and activate a community of (potential) UbiOps users and MLOps enthusiasts by acting as a thought leader on industry & community events
  • Organizing community events, meet-ups, webinars, conferences, etc.
  • Creating blog articles, videos, tutorials, training material, presentations, customer stories and FAQs
  • Supporting our Marketing Manager with creating marketing materials and keeping our website up to date
  • Serve as a key point of contact to ensure overall customer adoption and satisfaction
  • Be an internal advocate for our customers and provide internal feedback on how UbiOps can better serve its customers
  • Identify content gaps and ensure documentation and support content is up to date
  • Coordinate Proof of Concept projects and trials
  • Ensure successful onboarding of new accounts and users
  • Track customer activity to identify churn risk and work proactively with the marketing and product team to ensure happy and lasting customers
  • Identify upselling and cross-selling opportunities
  • Respond to and resolve customer issues through different channels
  • Maintain a deep understanding of our product and industry
Your profile
  • Experience in technical sales, customer success, consultancy or a similar role (recent graduates are also welcome to apply if sufficient professional experience has been obtained during studies; committee work, part-time job, etc.)
  • Bachelor’s degree in Computer Science, Data Science or other technical discipline
  • Python development skills (R is a plus)
  • Familiarity with data science, AI and MLOps practices and technologies
  • Excellent communication, presentation and training/education skills
  • Natural interest in engaging and communicating with people in (tech) communities
  • Detailed worker and task & project manager
  • Able to plan, prepare and organize events and webinars
  • Good writer of product documentation, tutorials and articles
  • Being able to explain (difficult) technologies in simple concepts
  • Creative thinker able to turn user requirements into a fitting solution
  • Supportive! All you want is happy customers and users
  • Experience at a SaaS company and or start-up/scale-up is a big plus
  • Willing to travel to customers for demo’s, workshops and trainings
  • Fluent in English, willing to learn Dutch
  • Willing to work and live in the Netherlands
NOTE: We will only consider candidates who are currently residing and working in the EU.
What we offer
  • Being part of an international, inclusive, inspiring & amazing team in a fast-growing scale up.
  • Work in the AI industry and help our customers to bring their models to life.
  • Plenty of room for continuous personal development and learning new skills and technologies.
  • All the hardware, software and snacks/drinks that you need to work effectively.
  • Regular team activities, trips, lunches, dinners and drinks.
  • Office in an excellent and inspiring location in The Hague, next to train station Laan van NOI.
  • Member of The Hague Tech and YES!Delft community of start-ups and scale-ups.
  • A competitive salary, with the option to receive Stock Appreciation Rights.
  • Support with (highly skilled migrant) visa and 30% tax ruling application (if applicable).
About us

UbiOps is a fast-growing software scale-up based in The Hague. It is our mission to let every individual and organization activate, manage and share their data-driven intelligence.

UbiOps is a powerful yet easy-to-use platform for turning Python and R code in live data-driven applications in minutes. UbiOps offers a feature rich deployment and serving layer for data science code, models and scripts. It dockerizes the user’s code, manages all its dependencies, and scales the deployments dynamically with the use of Kubernetes. UbiOps offers inference on CPUs and GPUs. Go from local scripts to production grade applications with ease. Without having to worry about security, reliability or scalability. UbiOps is available as a ready-to-use SaaS solution (https://app.ubiops.com), but can also be installed dedicated for customers on their own (public cloud, private cloud or local) servers. We offer training, consulting and support services as well.

UbiOps  is used by individuals, start-ups, corporates and other organizations such as Bayer,  Nationaal Cyber Security Centrum (NCSC), BAM Group, Gradyent.ai, Hogeschool van  Amsterdam and many others. Our company is backed by  one of the largest VC funds in Europe.

Learn more in this short movie: UbiOps in 5 minutes​​​.

Note that we do not accept any unsolicited resumes from professional staffing/recruitment companies.
We are looking forward to hearing from you!
Thank you for your interest in UbiOps. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@ubiops.com.

Please upload your CV, a short cover letter and other documents you find relevant (certificates, portfolio, etc.) (max. 20 MB in total).

Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop
Click to select multiple files or use drag-and-drop

Uploading document. Please wait.