Customer Success Engineer

Permanent employee, Full-time · The Hague

The job

We are looking for a talented Customer Success Engineer (a.k.a. Implementation Engineer or Product Specialist) to strengthen our Customer Success Team. You will play a key role in increasing sales, customer satisfaction and customer retention by demonstrating, onboarding, training and supporting our UbiOps customers. You turn people and organizations into happy and loyal UbiOps users. To do so, you have a thorough technical and functional understanding of UbiOps (don’t worry, we’ll teach you) and of AI, data science and MLOps practices and IT technologies in general. You are able to manage customer onboarding projects from start to finish. Furthermore, you are an excellent communicator and educator. You are able to share your enthusiasm for and your knowledge of our product and industry with others. You are a creative thinker, looking for solutions where others stop. But first and foremost you want to help others.

In this role you are part of an agile and multidisciplinary team of sales, marketing and customer success professionals, software developers, data scientists and machine learning engineers, giving you plenty of opportunities to grow your experience and explore new technologies. There is plenty of room to design your ideal role as you go and pick up the responsibilities and tasks within which you believe you can add most value for the company.

We are looking for a candidate who has a start-up/scale-up mentality and shares our vision that (product- grade) AI will play an ever more important role in our everyday lives. Recognizing that our company operates in a dynamic and fast changing market, you are able to adjust quickly. Both to external (changing customer needs, competitors and technology landscape) and internal factors (changing team, processes and technology).

Your tasks & responsiblities

Performing UbiOps (web) demo’s, workshops, webinars and trainings
Coordinate customer trials and evaluations
Ensure successful onboarding of new customers and users
Manage and execute UbiOps installation projects (including setting up cloud/on-prem environments and installing UbiOps)
Serve as a key point of contact to ensure overall customer adoption and satisfaction
Track customer activity to identify churn risk and work proactively with the marketing and product team to ensure happy and lasting customers
Identify upselling and cross-selling opportunities
Respond to and resolve customer issues through different channels
Be an internal advocate for our customers and provide internal feedback on how UbiOps can better serve its customers
Identify content gaps and ensure documentation and support content is up to date
Creating tutorials, training material, blog articles, customer stories and FAQs
Maintain a deep understanding of our product and industry

Your profile

Experience in technical sales, customer success, consultancy or a similar role (recent graduates are also welcome to apply if sufficient professional experience has been obtained during studies; committee work, part-time job, etc.)
Bachelor’s degree in Computer Science, Data Science or other technical discipline
Python development skills. Experience with R is a bonus
Familiarity with data science, AI and MLOps practices and technologies
Excellent communication, presentation and training/education skills
Detailed worker and task & project manager
Being able to explain (difficult) technologies in simple concepts
Creative thinker able to turn user requirements into a fitting solution
Supportive! All you want is happy customers and users
Experience at a SaaS company and or start-up/scale-up is a big plus
Good writer of product documentation, tutorials and articles
Willing to travel to customers for demo’s, workshops and trainings
Fluent in Dutch and English

What we offer

Position for 36-40 hours per week, depending on your wishes
Being part of an international, smart, diverse and inclusive team in a fast-growing scale-up, building and selling a great product!
Plenty of room for self-development and learning new skills and technologies
Flexible working hours, good coffee, healthy lunch and office snacks
The hardware and software you need
Regular team activities, trips, drinks and a pool competition
Freedom to work from office & home and work flexible hours
Office in an excellent location in The Hague, next to train station Laan van NOI
Member of The Hague Tech and YES!Delft community of start-ups and scale-ups
A competitive salary, incl. performance based bonus
Stock options available for high performers

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About us

UbiOps is a fast-growing software scale-up based in The Hague. It is our mission to let every individual and organization activate, manage and share their data-driven intelligence.

UbiOps is a powerful yet easy-to-use platform for turning Python and R code in live data-driven applications in minutes. UbiOps offers a feature rich deployment and serving layer for data science code, models and scripts. It dockerizes the user’s code, manages all its dependencies, and scales the deployments dynamically with the use of Kubernetes. UbiOps offers inference on CPUs and GPUs. Go from local scripts to production grade applications with ease. Without having to worry about security, reliability or scalability. UbiOps is available as a ready-to-use SaaS solution (https://app.ubiops.com), but can also be installed dedicated for customers on their own (public cloud, private cloud or local) servers. We offer training, consulting and support services as well.

UbiOps is used by individuals, start-ups, corporates and other organizations such as Bayer, Nationaal Cyber Security Centrum (NCSC), BAM Group, Gradyent.ai, Hogeschool van Amsterdam and many others. Our company is backed by one of the largest VC funds in Europe.

Learn more in this short movie: Why should you use UbiOps?.

Note that we do not accept any unsolicited resumes from professional staffing/recruitment companies.

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We are looking forward to hearing from you!

Thank you for your interest in UbiOps. Please fill out the following short form. Should you have difficulties with the upload of your data, please send an email to jobs@ubiops.com.