The job
We are looking for a talented Forward Deployed Engineer (FDE) to strengthen our Customer Success Team. As FDE you combine the roles of solutions architect, ML/software engineer, platform engineer and customer success manager in a single multi-disciplinary role. You will play a key role in increasing sales, customer satisfaction and customer retention by demonstrating, onboarding, training and supporting our UbiOps customers. You turn people and organizations into happy and loyal UbiOps users. You are able to manage customer projects from start to finish, which often includes managing the project, preparing the customer cloud/on-prem environments, installing UbiOps, developing custom software, developing and deploying AI solutions and more. Last but not least you are a prime source of input for our product development roadmap and are able to work with our developrs to implement and test the features you and our customers need.
You are a trained and allround engineer. You have a thorough technical and functional understanding of UbiOps (don’t worry, we’ll teach you) and of AI, data science and MLOps practices and IT technologies in general. Furthermore, you are an excellent communicator, planner and developer. You are able to share your enthusiasm for and your knowledge of our product and industry with others. You are a creative thinker, looking for solutions where others stop. But first and foremost you want to help others.
In this role you are part of an agile and multidisciplinary team of sales, marketing and customer success professionals, software engineers, platform engineers, data scientists and machine learning engineers, giving you plenty of opportunities to grow your experience and explore new technologies. There is plenty of room to design your ideal role as you go and pick up the responsibilities and tasks within which you believe you can add most value for the company.
We are looking for a candidate who has a start-up/scale-up mentality and shares our vision that product-grade and sovereign AI will play an ever more important role in our everyday lives. Recognizing that our company operates in a dynamic and fast changing market, you are able to adjust quickly. Both to external (changing customer needs, competitors and technology landscape) and internal factors (changing team, processes and technology).
You are a trained and allround engineer. You have a thorough technical and functional understanding of UbiOps (don’t worry, we’ll teach you) and of AI, data science and MLOps practices and IT technologies in general. Furthermore, you are an excellent communicator, planner and developer. You are able to share your enthusiasm for and your knowledge of our product and industry with others. You are a creative thinker, looking for solutions where others stop. But first and foremost you want to help others.
In this role you are part of an agile and multidisciplinary team of sales, marketing and customer success professionals, software engineers, platform engineers, data scientists and machine learning engineers, giving you plenty of opportunities to grow your experience and explore new technologies. There is plenty of room to design your ideal role as you go and pick up the responsibilities and tasks within which you believe you can add most value for the company.
We are looking for a candidate who has a start-up/scale-up mentality and shares our vision that product-grade and sovereign AI will play an ever more important role in our everyday lives. Recognizing that our company operates in a dynamic and fast changing market, you are able to adjust quickly. Both to external (changing customer needs, competitors and technology landscape) and internal factors (changing team, processes and technology).